Support Policy
Last updated: July 8, 2026
Support helps with account access, billing, app errors, data freshness, and product usage. Support does not provide trading advice, entries, exits, position sizing, or portfolio guidance.
Contacting support
Contact support at support@qscanner.io. For app errors, include the on-screen request id, your account email, the approximate time of the issue, and a short description. Do not send passwords, cookies, session tokens, card numbers, or brokerage credentials.
Support scope
- Account login, email verification, password reset, export, and deletion.
- Subscription, failed payment, cancellation, customer portal, and refund-review routing.
- App availability, scanner errors, stale data indicators, snapshot rebuilding, and request ids.
- Product workflow questions about using scans, chart walls, presets, and diagnostics.
Support boundaries
Support cannot tell you whether to buy, sell, hold, size, short, or avoid any security. Support cannot promise scan outcomes, market accuracy, data-provider availability, or trading results.
Response targets
During the paid pilot, support is best-effort and prioritized by account access, billing, security, and service availability impact. We may pause signups, checkout, or scans during incidents to protect users and the service.
Support access and audit logs
Support access is limited to the information needed to resolve the issue. Support actions may be logged with request ids, account ids, hashed email evidence, billing event ids, and support-safe metadata.